| Return Policy | REVIA takes the utmost care in ensuring the quality of all products. However, if you receive an item with a defect, please contact us within 7 days of delivery. |
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| Returns & Exchanges | Except in the case of defective items, we generally do not accept returns or exchanges due to customer preference. |
| Non-Returnable Items |
Returns or exchanges cannot be accepted in the following cases: ・Made-to-order products ・Items reported more than 7 days after delivery ・Items that have been used ・Items that have been damaged after delivery ・Items that have been resized or custom-modified Please note that minor variations or extremely small marks that may occur during the manufacturing process are considered normal characteristics of the product and do not qualify for return or exchange. |
| Order Processing |
For made-to-order items, the production period indicated on each product page applies. Please note that shipping times may vary depending on production conditions. |
| Shipping Fees | REVIA offers complimentary shipping on all orders. |
| Shipping Method |
All orders are shipped using a trackable delivery service. The shipping carrier will be selected by our company. |
| Shipping Destinations |
Currently, we offer shipping within Japan. For international shipping inquiries, please contact us directly. |
| Shipping Delays |
Delivery may be delayed due to weather conditions, transportation issues, carrier circumstances, or peak seasons. We appreciate your understanding in such cases. |
| Failed Delivery / Refused Packages | If a package is returned to us due to long-term absence or refusal of delivery, we may charge the customer for the reshipping cost. |
