| Seller | REVIA Inc. |
|---|---|
| Representative | Risako Hiranuma |
| Address | Minami-Aoyama, Minato-ku Tokyo 107-0062, Japan |
| revia@reviadiamond.com | |
| Pricing | All prices are listed on each product page and include applicable taxes. |
| Payment Methods | Credit card / Other payment methods designated by our company |
| Payment Timing | Credit card payments are processed and confirmed at the time of order. |
| Returns & Exchanges |
Due to the nature of jewelry and the manufacturing process, minor variations or extremely small marks that may occur during production are not considered defects and are therefore not eligible for return or exchange. As a general rule, we do not accept returns or exchanges for reasons of customer preference after purchase. If there is a defect in the product, please contact us by email within 7 days of receiving the item. |
| Non-Returnable Items |
Returns or exchanges cannot be accepted in the following cases: ・Made-to-order products ・Items reported more than 7 days after delivery ・Items that have been used ・Items that have been damaged or altered by the customer ・Items that have undergone resizing or custom modifications |
| Repairs | REVIA offers consultation for maintenance and repairs after purchase. Depending on the nature of the repair, services may be provided either free of charge or for an additional fee. |
